 
|
|
. Introduction
. Advantages |
Introduction
Customer call logging, problem resolution, problem
analysis, trend analysis, response tracking, diary/appointment system,
subcontractor performance, customer contact details, plot specifications and
warranties.
Care has been designed to assist in responding efficiently to customer problems
and queries after the sale is complete. Problems are logged and tracked until
resolution and a full plot and customer history can be maintained.
Plot and purchaser details gathered during the Sales progression are easily
accessible, together with any customer options and incentives affecting the
plot specification.
Maintenance subcontractors can be set-up for automatic allocation to the
appropriate problems as they are logged and there is a facility to make
appointments for site visits or inspections.
Care allows target response and fix times to be used for call prioritisation
and chasing. Reports on job categories, problem types, sites and subcontractors
allow the housebuilder to analyse the nature of problems over a period of time
and helps identify whether the cause is design, specification, customer or
workmanship related.
Top
|
|
