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. Introduction
. Advantages |
Advantages
Easy Access to Customer Records - Fast partial-key searches on customer name and address for immediate logging of calls while talking to customers.
Instant Access to Plot Details - Plot specification details are available quickly to assist with faster identification of solutions and give a more effective response to customer problems.
Efficient Call Logging - Features automatic numbering and date stamping of calls, multiple choice problem categories for fast entry and consistent analysis allowing feedback to the design and construction stages.
Effective Resolution - Response times and cost of resolution are recorded to assist in measuring customer care performance. Common solutions can be easily identified for recurring problems.
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Fast simple logging of calls
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Automatic unique call numbering
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Easy access and confirmation of customer details
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Continuous contact log system
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Call prioritising and Audit Trail
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Call allocation, action and follow-up recording
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Mail merge facility and e-mail links
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Tracks and records individual plot specifications
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Full plot history of customer contacts
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Recording of solutions and time to resolve
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Recording of cost of solutions
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Reporting of outstanding calls
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Analysis of problem categories and types
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