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. Introduction
. Advantages
. Request Demo
. Download Presentation |
Introduction
Customer calls logging, problem resolution, problem analysis, trend analysis, response tracking, diary/appointment system, subcontractor performance, customer contact details, lot specifications and warranties
SiteStream Care has been designed to assist in responding efficiently to customer problems and queries after the sale is complete. Problems are logged and tracked until resolution and a full lot and customer history can be maintained.
Lot and purchaser details gathered during the Sales progression are easily accessible, together with any customer options and incentives affecting the lot specification.
Maintenance subcontractors can be set-up for automatic allocation to the appropriate problems as they are logged, and there is a facility to make appointments for site visits or inspections.
SiteStream Care allows target response and fix times to be used for call prioritization and chasing. Reports on job categories, problem types, sites and subcontractors allow the home builder to analyze the nature of problems over a period of time and helps identify whether the cause is design, specification, customer or workmanship related.
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