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. Introduction
. Advantages
. Request Demo
. Download Presentation |
Advantages
Easy Access to Customer Records - Fast partial-key searches on customer name and address for immediate logging of calls while talking to customers.
Instant Access to Lot Details - Lot specification details are available quickly to assist with faster identification of solutions and give a more effective response to customer problems.
Efficient Call Logging - Features automatic numbering and date stamping of calls, multiple choice problem categories for fast entry and consistent analysis allowing feedback to the design and construction stages.
Effective Resolution - Response times and cost of resolution are recorded to assist in measuring customer care performance. Common solutions can be easily identified for recurring problems.
- Fast simple logging of calls
- Automatic unique call numbering
- Easy access and confirmation of customer details
- Continuous contact log system
- Call prioritizing and Audit Trail
- Call allocation, action and follow-up recording
- Mail merge facility and e-mail links
- Tracks and records individual lot specifications
- Full lot history of customer contacts
- Recording of solutions and time to resolve
- Recording of cost of solutions
- Reporting of outstanding calls
- Analysis of problem categories and types
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