Overview

. Introduction
. Management Summary

Introduction

SiteStream has been designed from first principles as a fully integrated system. However to assist with practical and progressive roll out within your organisation, or to fit with existing business systems, SiteStream can be implemented as a series of modules.

The Land module allows for fast yet detailed analysis and evaluation of your land purchases while Build provides a flexible tool for cost planning, procurement and valuation. Sales is optimised for efficient lead capture and sales progression whether in the office or on-site, and can be fully integrated with your web site for a total housebuilding marketing solution. Your customer and plot data is at the heart of Care, which is designed to help you provide the most efficient customer care and after-sales service.

Land is designed to provide sophisticated financial modelling of your proposed developments and allows you to consider many scenarios and to respond quickly to changes in plan or new opportunities. All the required physical and financial statistics are instantly available and the models provide continuously updated information at every stage of construction for direct comparison with original budgets. With the increasing trend towards brownfield and one-off developments it is important to have estimating and scheduling tools that are flexible and allow the quick assembly of detailed project budgets.

Build is optimised for this task and copes equally well with existing house types or the fast production of schedules and budgets for site-specific units. High-level budgets are easy to prepare with the ability to add detail as and when available, and to the level required for purchase orders. The production of material and subcontract orders is highly automated and order progress is tracked by the system through to delivery. Build contains a highly configurable tick chart valuation and payment authorisation system to control payment to subcontractors, manage your work in progress, and automatically provide cost to complete projections.

Sales is designed to support your entire sales process and whether you want to deploy systems in the showhouse, via the Web or simply at your office, it will bring new standards of efficiency to your sales and customer care operations. The Internet is revolutionising House Sales and Customer Care for housebuilders and we offer a range of services to integrate Sales with your existing web site to improve the quality and currency of your customer communications.

Sales will facilitate the streamlining of your sales environment whilst improving the levels of service you can offer to your customers. With Sales you can build a valuable customer and prospect database that will become a real company asset, increasing your marketing effectiveness and enhancing customer satisfaction.

Implemented over the Internet, Sales will allow you to develop a unique environment to sell upgrades, third party products and services to customers at exactly the right stage of the house purchase, thus maximising your revenue potential.

These are exciting times to be thinking about how your business can benefit from the latest developments in software technology and Sales is the ideal platform for you to develop a fully integrated Internet enabled Sales and Marketing strategy.

Care ensures that you capture each after-sales contact succinctly and accurately, and that you provide an effective response and resolution to your customer's issues. The system can provide the appropriate prioritisation for your maintenance team or Subcontractors to help meet and monitor your target response and fix times. Detailed analysis and trends of customer issues are fully reported so you can prevent re-occurrence and improve customer satisfaction, loyalty and referrals.

Dissemination of group wide company information is now a simple automated task using the new SiteStream intranet system. Available stand alone, or linked to SiteStream software, the 'off the shelf' intranet system provides house builders with a publishing tool that maintains all internal communications such as company performance, directories and documents in one easily accessible web based environment. This is particularly beneficial for house builders with staff at many remote locations. Customers can also be given secure internet access to details of their chosen plot such as options and extras, build and sales progress, online move in packs, home owner manuals etc.

SiteStream has a highly flexible and practical security model to control system access. Each user can easily be given the access rights you have pre-defined for various job roles or modified for the specific user. Access can be restricted to companies, regions or sites for example and security operates at both field level and operation type throughout SiteStream. Users can also be given view only or full edit capabilities to ensure that they have the correct levels of access for efficient system operation within your organisation.

If you would like to see any of our systems, or simply discuss how SiteStream could improve the quality and availability of business critical information in your company, then please contact us.

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